Trato digno otorgado por enfermeras en centros de salud en Morelos, México

Abstract

The material presents a study analyzing the level of dignified treatment provided by nurses in health centers in Morelos, aiming to evaluate respect, kindness, and the quality of information offered to patients.

Its main objective is to measure compliance with dignified care through the perceptions of users and family members who received nursing services.

It can be applied in courses on nursing, public health, professional ethics, health management, and quality-of-care assessment.

It was developed using an institutional questionnaire administered in person to patients, with a cross-sectional quantitative analysis.

It provides empirical evidence on the relationship between working conditions (staff availability and workload) and the quality of care delivered.

It shows that most evaluated health centers did not reach the minimum acceptable level of dignified treatment.

It identifies associated factors such as the number of nurses, population size, and distance from supervisory health offices.

It offers practical recommendations such as continuous staff training, adequate human-resource allocation, and periodic evaluations.

Its value lies in highlighting inequities in patient care and promoting a culture of respect for human rights in health services.

It is innovative because it integrates user perceptions with organizational variables, supporting actionable improvements in care quality.